Privacy Policy

1. Introduction

iFixtech ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our repair services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a repair quote or service
• Contact us through our website or in-store
• Subscribe to our newsletter
• Create an account on our website

This information may include:

• Name and contact information (email, phone number, address)
• Device information (brand, model, serial number, IMEI)
• Payment information
• Communication history with our team

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our repair services
• Process your transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Send promotional communications (with your consent where required)
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues or fraud

4. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data concerned and the context in which we collect it:

• Performance of a contract with you
• Your consent
• Our legitimate business interests
• Compliance with legal obligations

5. Sharing Your Information

We may share your information in the following situations:

• Service Providers: With third-party vendors who perform services on our behalf (payment processing, shipping, etc.)
• Legal Requirements: If required by law or in response to valid legal requests
• Business Transfers: In connection with any merger, sale of company assets, or acquisition

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For repair services, we typically retain records for a minimum period to support warranty claims and legal requirements.

7. Your Rights (GDPR)

If you are a resident of the EEA, you have certain data protection rights:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing
• Rights related to automated decision-making and profiling

To exercise these rights, please contact us using the information below.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any linked websites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

13. Supervisory Authority

If you are located in Belgium and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with the Belgian Data Protection Authority (Autorité de protection des données / Gegevensbeschermingsautoriteit).