Privacy Policy – iFixtech SRL

Identity of the data controller

The controller of your personal data is:

Scope

This policy applies to any person using the website, requesting a technical intervention, requesting a quote, contacting iFixtech SRL or using any of its services.

Data collected

We may collect the following categories of data:

• First name and last name
• Postal address
• Email address
• Telephone number
• Billing information
• History of orders and interventions
• Brand, model and serial number of devices
• Information necessary for the diagnosis and completion of repairs
• Technical browsing data
• IP address and technical logs

Data contained on devices

The customer acknowledges being solely responsible for backing up the data present on their device before any intervention.

iFixtech SRL is not responsible for the loss, alteration, corruption or erasure of data resulting from:

• a pre-existing failure;
• a prior hardware or software defect;
• a storage failure;
• an intervention made necessary by the state of the device;
• a diagnostic or repair operation that is reasonably necessary.

The customer expressly authorises iFixtech SRL to access the data strictly necessary for the identification, diagnosis or resolution of the reported fault.

Purposes of processing

The data is used to:

• carry out the requested services;
• manage quotes, invoices and payments;
• schedule interventions;
• provide after-sales follow-up;
• comply with legal and tax obligations;
• prevent fraud;
• ensure IT security;
• defend the legitimate interests of the company in the event of a dispute.

Legal bases

The processing operations are based on:

• performance of the contract;
• performance of pre-contractual measures;
• compliance with legal obligations;
• the legitimate interest of iFixtech SRL;
• consent, where it is required.

Data retention

Data is kept only for as long as necessary for the purposes pursued.

Data relating to interventions, quotes, invoices, communications and disputes may be kept for as long as necessary to defend the legitimate interests of the company and to comply with legal obligations.

Recipients of the data

The data may be disclosed to:

• authorised employees and subcontractors;
• IT service providers;
• hosting providers;
• payment service providers;
• accountants, auditors and professional advisers;
• insurance companies;
• lawyers and bailiffs;
• the competent authorities when required by law.

No sale of personal data is carried out.

International transfers

Some technical service providers may process data outside the European Union.

In such cases, iFixtech SRL implements the protection mechanisms required by the applicable regulations.

Security

iFixtech SRL implements reasonable technical, organisational and administrative security measures.

However, no computer system or transmission network can guarantee absolute security. Within the limits permitted by law, iFixtech SRL cannot be held liable for unauthorised access resulting notably from:

• a sophisticated cyberattack;
• a flaw affecting a third-party provider;
• a fraudulent act by a third party;
• an event of force majeure.

Rights of data subjects

In accordance with the GDPR, you have the following rights:

• access;
• rectification;
• erasure;
• restriction;
• objection;
• portability.

Any manifestly unfounded, excessive or repetitive request may be refused or give rise to administrative fees in accordance with Article 12 of the GDPR.

Evidence and retention of exchanges

The customer accepts that electronic exchanges, emails, forms, appointment confirmations, quotes and invoices may be kept and used as evidence in the context of the contractual relationship.

Changes

iFixtech SRL may modify this policy at any time. The version published on the website is authoritative as of the date of consultation.

See also our Cookie Policy.